Install FAQ’s

Q. I have just purchased a SofterWater Conditioner to protect my hot water system, where do I install the unit?

A. If you want to provide protection for your hot water system we recommend that you install the unit on the cold water supply line immediately prior to your hot water system. See drawing 1.
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Q. We are a commercial customer and have a boiler and circulate hot water around a ring main in our building, where do we install the SofterWater Conditioner?


A. To work most efficiently in this situation you want the water to be continually recirculating through the unit, by doing this the water is being treated continually instead of just once.

Option 1.
If the supply line to the boiler and the ring main return line connect and re-supply the boiler we recommend that you install the unit between the boiler and the junction of the ring main and supply line. See drawing 2.

Option 2.
If the supply line to the boiler is separate to the ring may return we recommend that you install two (2) SofterWater Conditioner units. Fit one unit to the supply line as close to the boiler as is practical. The second unit is to be installed immediately after the circulatory pump. See drawing 3.
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Q. We have purchased a SofterWater Conditioner for our cooling tower, where do we install it?

A. You would install the unit in a cooling tower application no differently to that of a ring main. See drawing 4 or 5.
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Q. Where do we install the SofterWater Conditioner in our evaporative cooler?

A. The unit should be installed after the circulatory pump and prior to the distribution pipes to the evaporative pads. See drawing 6.
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Q. We live in a rural area and rely on rain water storage for our supply. We have a pump that supplies our house, and we filter the water. Where should we install the SofterWater Conditioner?

A. Install the unit immediately after the pump and prior to your water filters.

Q. We live in suburbia and have just purchased a SofterWater Conditioner for a whole house application. We have a reticulation system for the front and back garden that we would also like to be protected. Where do we install the unit?

A. Install the unit on the main supply line to the house just prior to the first junction to your reticulation system. If you do not have a reticulation system, install the unit as close to the house as practical.

Q. We have a bore (well) on our property. Where do we install the SofterWater Conditioner and how do I protect my submersible pump?

A. Install your unit on the supply line as it exits the bore (well). If your pump is installed with a 100mm PVC shroud we have a submersible unit that can be fitted to the shroud, providing your submersible pump protection from the minerals in the water.